Purchasing


Orders may be placed by phone, fax, mail or e-mail. Specify quantity, part number and a short description of each item ordered. Shipping charges will be pre-paid and added to the invoice.

Accepted Forms of Payment:

 

  • Visa
  • MasterCard
  • American Express
  • Debit Card
  • Cash
  • Certified Cheque

All goods are sold F.O.B. our warehouse, suitably packaged for domestic shipment. No shipments sent C.O.D. Sales taxes required by law to be collected or paid by seller shall be in addition to prices quoted unless an appropriate tax exemption certificate is furnished.

 

Warranty


Products are fully guaranteed against defects in both material and workmanship for a period on one year from date of sale. Defective parts will be replaced or repaired at no charge, F.O.B. our warehouse, subject to our inspection. We™re not responsible for parts damaged by alteration, unauthorized service, accident or abuse. All incidental costs are the responsibility of the user (e.g. freight, labour and/or loss of sales).

 

Shipping


All shipments are carefully packed and labeled to prevent damage or loss. Crates, boxes and cartons used are of approved weight and strength. Shipments without routing instructions will be shipped at our discretion by the best method possible without any liability on our part for such selection. Shipments weighing less than 70 pounds per package will be routed via Purolator Courier.

 

Damages


Once you accept your product, Draught Services is no longer responsible for it. Any damage or loss sustained in shipment is the carrier's responsibility. Before giving the carrier a clean receipt at time of delivery, make sure you receive every item on the bill and inspect every carton, crate and/or box for damage. If any items are damaged, do not accept the shipment unless the carrier makes a notation of this on your freight bill of lading. Then request an inspection. Do not destroy the packaging materials.

If their agent doesn™t make an inspection within 5 days, advise the carrier by letter that you notified them regarding this matter and they failed to act. You™ll need this letter in order to support your claim. Then file a claim for your loss. When you give the carrier a clean receipt, you accept the total responsibility for the shipment. For your protection, do not return any damaged merchandise without our approval.

 

Returns


You need to get written approval before returning any merchandise. Unauthorized return shipments will be refused. Return goods are subject to handling and restocking charges. Freight charges must be pre-paid on all return shipments. If equipment is in new and unused condition in its original carton, a credit may be allowed pending examination.