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Purchasing
Orders may be placed by phone, fax, mail or e-mail. Specify quantity, part number and a short description of each item ordered. Shipping charges will be prepaid and added to the invoice.
Payment
We accept Visa, Mastercard, American Express, debit card, cash or certified cheque. All goods are sold F.O.B. our warehouse, suitably packaged for domestic shipment. No shipments sent C.O.D. Sales taxes required by law to be collected or paid by seller shall be in addition to prices quoted unless an appropriate tax exemption certificate is furnished.
Warranty
Products are fully guaranteed against defects in both material and workmanship for a period on one year from date of sale. Defective parts will be replaced or repaired on a no-charge basis, F.O.B. our warehouse, subject to our inspection. We are not responsible for parts damaged by alteration, unauthorized service, accident or abuse. All incidental costs must be borne by the user which may include freight, labour and/or loss of sales.
Shipping
All shipments are carefully packed and labelled to prevent damage or loss. Crates, boxes and cartons used are of approved weight and strength. Shipments without routing instructions will be shipped at our discretion by the best method possible without any liability on our part for such selection. Shipments weighing less than 70 pounds per package will be routed via Purolator Courier.
Damages
The responsibility of Draught Services ceases upon acceptance of its product by the carrier. Any damage or loss sustained in shipment is the carrier's responsibility. Before giving the carrier a clean receipt at time of delivery, make sure you receive every item on the bill and inspect every carton, crate and/or box for damage. If any items are damaged, do not accept the shipment unless the carrier makes a notation of this on your freight bill of lading. Then request an inspection. Do not destroy the packaging materials.
If their agent does not make an inspection within five days, advise the carrier by letter that you notified them regarding this matter and they failed to act. You will need this letter in order to support your claim. Then file a claim for your loss. When you give the carrier a clean receipt, you accept the total responsibility for the shipment. For your protection, do not return any damaged merchandise without our approval.
Returns
Do not return any merchandise without prior written approval. Unauthorized return shipments will be refused. Return goods are subject to handling and restocking charges. Freight charges must be prepaid on all return shipments. If equipment is in new and unused condition in its original carton, a credit may be allowed pending examination.
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